Boosting Healthcare Satisfaction with Louis Brier’s David Keselman

David Keselman, CEO of the Louis Brier Home & Hospital, shares his journey in creating a thriving workplace culture in the healthcare industry. He emphasizes the importance of employee satisfaction and how it directly translates into quality care for residents. David focuses on building a robust leadership team and aligning the organization’s vision, mission, and values. He measures employee satisfaction through surveys, turnover rates, and the ability to fill vacant positions.

David also highlights the significance of visibility, accessibility, and accountability in nurturing employee engagement. Initiatives such as providing scrubs, t-shirts, and organizing events have contributed to a positive work environment. Louis Brier Home & Hospital focuses on creating a positive work environment by promoting normalcy, opening doors to students, and providing valuable workplace experiences. They showcase recognition and testimonials from families to validate their impact.

The organization emphasizes holding individuals accountable for their behavior and addressing concerns from residents, families, and students. They also prioritize creating a culture of continuous improvement and innovation, although limited by the nature of the long-term care sector. The challenge lies in integrating creativity and opportunity into the work to engage employees and provide growth opportunities. The key takeaway is to not be afraid to be different and find your unique value proposition.

Key Highlights:

• Creating a Positive Work Environment and Enhancing the Organization’s Reputation
• Nurturing Employee Engagement through Visibility and Accessibility
• Recognizing Impact and Validating Testimonials
• Accountability and Addressing Concerns
• Integrating Creativity and Opportunity
• Embracing Uniqueness and Finding Your Value Proposition