In this episode, Lori interviews Sonya Engle, the Chief Operating Officer of Sonora Quest Laboratories, about the company’s approach to improving the employee experience and creating a thriving workplace culture. Sonya shares her journey to Sonora Quest and highlights the importance of recognizing and developing talent within the organization. She emphasizes the need to create a sense of family and belonging in the workplace and discusses the strategies Sonora Quest uses to deliver on their promise of a great employee experience.
Sonya also discusses the importance of gathering feedback through stay interviews and employee engagement surveys. She shares the key attributes of servant leadership, including integrity, courage, and effective communication. The episode concludes with a discussion of the recognition and awards Sonora Quest has received for their exceptional workplace culture.
Key highlights
- From Frontline Worker to COO
- Recognizing and Developing Talent within the Organization
- Delivering on the Promise of a Great Employee Experience
- Gathering Feedback through Stay Interviews and Employee Engagement Surveys
- The Importance of Integrity, Courage, and Effective Communication in Leadership
